Q: What payment methods can I use?
A: We accept Paypal payments, Apple Pay, Mastercard, Visa and American Express.
If you've bought something then have a problem, please contact info@naturverse.ae or our Instagram account https://instagram.com/naturverse.ae and we will help you to complete the purchase.
Q: I ordered something, when will it arrive?
A: Please allow for one day for order processing.
Q: How long until I get my order?
A: Domestic orders normally arrive within 2 to 3 days of shipping. Our top priority is lowering the wait time on orders.
Q: How do i track my order?
A: You will receive an email once your order has been processed, containing the details of your order tracking.
Q: How to cancel or modify an order?
A: Please note that any changes on your order are accepted within 24 hours. No order changes can be processed once the order has been validated.  
Q: Can I return my order?
A: Exchanges and returns are accepted within seven (7) days of purchase and must be supported with proof of purchase. Delivery fees cannot be refunded.
Q: I have a discount code, where do I enter it?
A: To enter your discount code you'll need to be in the checkout portion of your order.
You can enter the discount code within the cart and it will automatically make the adjustment to the cost for you there. If your discount code is not working please contact info@naturverse.ae or our Instagram account https://instagram.com/naturverse.ae immediately and we will fix this for you right away.